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Terms & Conditions

Last updated: March 2026

These Terms & Conditions govern all work carried out by Brum Rocket ('we', 'us', 'our') for you ('the Client'). By commissioning work from Brum Rocket, you agree to these terms.

Questions? Contact us via our contact form.

1. Services

Brum Rocket provides digital marketing and web development services including but not limited to local SEO, ongoing SEO management, and website design and development. The specific services, deliverables, and pricing for each project are set out in the project proposal or service agreement provided to you before work begins.

2. Quotes & Proposals

All quotes and proposals are valid for 30 days from the date of issue. A quote does not constitute a contract. Work begins only once you have confirmed acceptance in writing (email is sufficient) and the deposit has been received.

Quotes are based on the information you provide at the time. If the scope of the project changes materially after a quote has been accepted, we reserve the right to revise the price accordingly.

3. Payment

Deposit

A non-refundable deposit of 50% is required before work begins on any project. This secures your place in our schedule and covers initial work.

Final Payment

The remaining balance is due on completion of the project, prior to final files or website launch being handed over. For ongoing monthly services, payment is due in advance at the start of each month.

Invoices

Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing. Payment can be made by bank transfer to the details on the invoice.

Late Payment

Invoices not paid within 14 days will incur a late payment charge of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to pause or suspend all work until outstanding invoices are settled.

4. Scope of Work & Changes

The agreed scope of work is defined in the project proposal. Any work requested beyond this scope — including additional pages, features, revisions outside the agreed number, or changes to the original brief — will be treated as a change request.

Change requests will be quoted separately and require written approval before work proceeds. We will always flag when a request falls outside the original scope before carrying it out.

Minor amends (small copy corrections, colour tweaks) are included within reason. Significant changes to direction, layout, or functionality mid-project are chargeable.

5. Client Responsibilities

A project's success depends on timely input from you. You agree to:

  • Provide all required content, copy, images, logins, and information promptly and to agreed deadlines
  • Respond to questions and feedback requests within 5 working days
  • Ensure that any content, images, or materials you supply do not infringe third-party intellectual property rights
  • Provide one consolidated round of feedback per revision stage rather than piecemeal amendments
  • Nominate a single point of contact for the project to avoid conflicting instructions

We cannot be held responsible for delays or missed deadlines caused by late or incomplete input from the Client.

6. Timelines & Delays

Estimated timelines are provided in good faith based on the agreed scope and your timely provision of materials. We will do our best to meet agreed deadlines.

If you cause a delay of more than 4 weeks through inaction or failure to provide required materials, we reserve the right to reschedule the project, which may result in a revised timeline. In such cases, a restart fee may apply.

We accept no liability for delays caused by third parties such as hosting providers, domain registrars, or platform outages.

7. Intellectual Property

Your Content

Any content, images, or materials you supply to us remain your property. You warrant that you have the right to use them and indemnify us against any claims arising from their use.

Our Work

All work created by Brum Rocket remains our intellectual property until payment has been received in full. Upon receipt of full payment, intellectual property rights for the final deliverables transfer to you.

We retain the right to display work in our portfolio and use it for promotional purposes unless you request otherwise in writing.

Third-Party Assets

Where third-party assets (fonts, stock images, plugins, or software) are used in your project, the relevant licences apply. We will inform you of any ongoing licensing costs you may need to maintain.

8. Cancellation

Cancellation by You

You may cancel a project at any time by notifying us in writing. The following applies:

  • The initial 50% deposit is non-refundable in all cases
  • If work has progressed beyond the deposit stage, you will be invoiced for all work completed to date at our standard day rate, minus the deposit already paid
  • Any third-party costs already incurred on your behalf (domain registration, stock imagery, software licences, etc.) are payable in full

Cancellation by Us

We reserve the right to cancel a project if you act in a way that makes it impossible or unreasonable to continue — for example, persistent failure to provide materials, abusive conduct, or non-payment. In such cases, you will be invoiced for work completed to date. Any deposit paid will be offset against this amount.

Ongoing Services

Monthly services (such as Growth Accelerator) require 30 days' written notice to cancel. You will be charged for any work carried out during the notice period.

9. Liability

We take our work seriously and will always act in your best interests. However:

  • Our total liability to you in connection with any project shall not exceed the total fees paid by you for that project
  • We are not liable for any indirect or consequential losses, including loss of revenue, loss of business, or loss of data
  • We are not liable for issues caused by third-party services, platforms, or software outside our control (including Google algorithm updates, hosting outages, or changes to social media platforms)
  • We are not liable for any errors introduced after handover of final files

Nothing in these terms limits liability for death, personal injury, or fraudulent misrepresentation caused by our negligence.

10. Results & Guarantees

We will always work diligently to achieve the best possible results for your business. However, we cannot guarantee specific rankings, traffic levels, or business outcomes from SEO or digital marketing work. Search engines operate independently and results can be influenced by factors outside our control, including algorithm changes, competitor activity, and the age and authority of your website.

Any projected outcomes discussed during the sales process are estimates based on experience and research, not guarantees.

11. Confidentiality

We treat all client information as confidential. We will not share your business information, strategies, or data with third parties without your consent, except where required by law.

We may share your project with trusted subcontractors or tools where necessary to deliver the agreed services. In such cases, we take reasonable steps to ensure your information is handled responsibly.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have any questions about these terms, please get in touch via our contact form.